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Multiteria

Multiteria

Lead By Design

  • COVID-19 Resources
    • Product Solutions
      • COVID Acrylic Barriers
      • Safe-Rail Traffic Barriers
      • Food Shields
    • K12 Product Solutions
  • Home
  • Process
  • Products
    • Serving Lines
      • M-Power
      • Essence
      • Meritage
    • Kiosks
      • Retail XTension
      • Lunch-Time Meal Transport Cart
      • M-Power
    • Food Shields & Barriers
      • Food Shields
      • COVID Acrylic Barriers
      • Safe-Rail Traffic Barriers
    • Screen Walls & Traffic Rails
      • Safe-Rail Traffic Barriers
      • Screen Walls Traffic Rails
    • Merchandising
  • Resources
    • Ask the Expert
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    • Events
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    • KCL CADalog
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How Foodservice Is Going Touch-Free

March 23, 2021 jduford

One thing we all know for certain is that the current COVID-19 pandemic has altered the way we look at foodservice and the restaurant industry. What many don’t know, though, is that 76 percent of consumers say it’s changed how they look at public behavior forever. This means many of the pivots and transitions we saw in 2020 are likely to still exist in 2022 and beyond.

One important pivot in food and beverage was the shift toward low-contact and touch-free dining. According to Modern Restaurant Management, 38 percent of people say they’re worried about touching things others have touched, while 28 percent say being near other people makes them nervous. Add them up, and it translates to low-engagement transactions creating consumer confidence.

So how exactly are foodservice operations and restaurants going touch-free?

ORDERING

It all starts with the ability to order, and thanks to mobile apps and online ordering systems, it’s getting easier and easier to navigate menus, make selections, and place orders. Even for in-person dining, reducing touch points can be important, and scanning QR codes to reveal menus is a great way to reduce the number of things a customer has to touch.

PAYMENT

This goes hand-in-hand with ordering, and most mobile ordering applications also include the ability to pay and add gratuity, as well. With technologies like Apply Pay, in-person diners can often just scan their phones to pay by credit card, which also reduces the number of things restaurant staff members have to touch.

PICK-UP

Pick-up is often the point in the transaction when the diner encounters restaurant staff or even other customers. This means it’s critically important to make sure everything is smooth and efficient. Counters need to be sanitized between customers, and technologies like pick-up lockers that can be open with mobile phones further enhance the touch-free concept. When customers pick up foods, this is also the time when they might pick up utensils and condiments. Touch-free carts and serving stations can help mitigate any potential dangers

TOUCH-FREE WILL ONLY CONTINUE.

Unfortunately, we’re not out of the woods yet, and even when we are, we suspect there will be a greater emphasis on sanitation, safety, and low-touch environments. There will still be customers who only want to push open the door. That’s it.

Lakeside can help you assemble the needed equipment for a touch-free foodservice operation.

Multiteria offers various COVID-19 product solutions. Let us help you find the best way to offer low-contact and touch-free dining. 

DOWNLOAD COVID-19 EQUIPMENT GUIDE

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April 18, 2021: Lakeside and its manufacturing facilities have remained open during the COVID pandemic. We are dedicated to provide the products you need to remain or become operational during this crisis. While we are running at full capacity and are working toward maintaining our Word Class lead times, some dates may be affected by COVID events beyond our control. If we do need to adjust a committed lead time, we will do our best to give you up to date delivery times. Thank you in advance for your patience. Together we will get through this crisis. Please contact us at 800-558-8565 with any questions or visit our COVID-19 Resources Page. Dismiss